Recent review of experience at FJ Motorsports [Archive]

sergeantnic

07-05-2011, 11:28 AM

I do all my own work on my bike when possible with the exception of tires. So when the time came to replace the front tire on my bike I decided to go with FJ Motorsports as I have for almost all my tire purchases since they started business in the old location.

Pricing has always been good if not great at FJ. This instance was no different. They came in at around the same price as Barney's would have been with installation.

They also happened to have the front PR2 in stock which I assume was bought the same time they ordered my rear tire a couple of months ago and it had still been there on the shelf.

I showed up on a weekday last week right at 9am when they opened and talked to Cuba?? whom I had spoke to on the phone. Gave them my CC for payment and gave them the wheel with the old tire.

Now, I know I am not the "only" thing they had going on that day, but at first glance it looked like there were 3 employees in the shop at 9am with a 4th arriving at 9:30am and only one of them looked actively busy.

So after about the first 30 minutes of waiting around I walked outside and saw that my wheel and tire were still sitting there on the ground. Another 30 minutes after that I was told they were "balancing" it. So I went outside again and saw the wheel and tire on the balancing machine but nobody around. Finally, after another 15 minutes or so went by I went outside again and found my wheel with newly installed tire sitting outside the bay. Who knows how long it had been sitting there.

So, I'm going to have to say the FJ Motorsports has probably lost a customer. This was the same thing that happened when I got my rear tire installed. It just took way too long considering I brought in the wheel without the bike and witnessed at least 2 or 3 folks just sitting around.

1+ hour to get a tire mounted on a wheel when you're the first customer of the day just doesn't sit well with me.

I understand there isn't a big profit margin in tires but I was really excited to have a shop close to the house that wasn't one of the "Big Box" stores like Barney's is. Looks like I'll have to find somewhere else to spend my money.

Stricken

07-05-2011, 11:33 AM

Should of bought some Monster energy drink with you lol. Hour doesn't seem waaaay out of line to me but I get Jamie to do mine and I beat him with a whip to get him to move a bit faster.

sergeantnic

07-05-2011, 11:38 AM

Like I said, 1 hour and 15 minutes isn't a big deal but when you got 3 guys standing around not doing anything it's a little annoying. I mean, their install bay is wide open so you can walk out there and see the lack of activity taking place and then you got a couple guys sitting inside just shooting the breeze.

Just seems like there is a lack of initiative to get things done over there. And that was the 2nd time it happened like that.

I'd understand if they were busy or if you saw them "actively" working on it but for the wheel to sit out there for at least 30 minutes before even being carried into the shop just seemed counter-productive.

echoraven

07-05-2011, 11:38 AM

I'm with Strik, doesn't seem that much out of line.

sergeantnic

07-05-2011, 11:40 AM

I'm with Strik, doesn't seem that much out of line.

For a job that takes 15 minutes to do? Really? Maybe I'm just impatient. But my time is worth money and 1hr and 15 minutes is worth a good chunk of my money.

stevewfl

07-05-2011, 11:42 AM

I haven't been to FJ and can't comment on them.

Drew and Jamie at Manx did mine super FAST while I waited, and only reason it took as long as it did was all the chat before they got started.

I'll have Manx do another set for me after this trip if I don't have to purchase tires on the road.

Stricken

07-05-2011, 11:43 AM

I figure an hour out of my day. But I wasn't there so I get where you are coming from. I wouldn't not go back there though. You got a good deal on the tire so that's really the bottom line.

SAT_DUC

07-05-2011, 11:46 AM

I'm with Strik, doesn't seem that much out of line.

I have zero knowledge of what happened but can you still say the time it took was "Normal" based on the other facts being presented? Multiple people actively "Shooting the breeze" and you think it should still take that long? Regardless of how long it takes Perception is king when it comes to customer service. The question as I read it wasn't "How long should it take to mount a tire". It was more along the lines of, why did it take that long when they weren't busy and no one was working on his issue?

I've never had a good or bad situation with FJ. I've never purchased anything from there. But based on what I've read it seems to have taken longer than it should. Now I'm interested in hearing what FJ has to say because there is always 3 sides to every story.

Stricken

07-05-2011, 11:46 AM

For a job that takes 15 minutes to do? Really? Maybe I'm just impatient. But my time is worth money and 1hr and 15 minutes is worth a good chunk of my money.

When I bought a rear tire at PA they spent a good amount of time getting the wheel balance right. I don't think any shop can do it right in 15 mins.

Stricken

07-05-2011, 11:48 AM

I have zero knowledge of what happened but can you still say the time it took was "Normal" based on the other facts being presented? Multiple people actively "Shooting the breeze" and you think it should still take that long? Regardless of how long it takes Perception is king when it comes to customer service. The question as I read it wasn't "How long should it take to mount a tire". It was more along the lines of, why did it take that long when they weren't busy and no one was working on his issue?

I've never had a good or bad situation with FJ. I've never purchased anything from there. But based on what I've read it seems to have taken longer than it should. Now I'm interested in hearing what FJ has to say because there is always 3 sides to every story.
Might of been a better idea to Pm in the first place. Matt take a deep breath lol.

SoHoR1

07-05-2011, 11:48 AM

It took them 2 hours to mount and balance when I rode the bike in. It didn't bother me at the time. Now that Im thinking about it 2 hrs is a long time. I guess I was used to going to PA and getting it done in 45 mins.

voodoo

07-05-2011, 11:51 AM

Yeah, an hour and 15 minutes isnt that long but if you have a customer asking about how much longer its going to take I would imagine they may have lit a fire under the installers tail section to get the customer in and out.

I would guess that FJ will chime in and offer something to get your business back brother.

geekonamotorcycle

07-05-2011, 11:54 AM

Hmm I think you might just a be a bit impatient. I usually just shoot the shit with them while I wait for tires and oil changes. I have no bad experiences to report with FJ.

Crashin

07-05-2011, 11:57 AM

When I bought a rear tire at PA they spent a good amount of time getting the wheel balance right. I don't think any shop can do it right in 15 mins.

There's a difference in taking a good amount of time to do it right and just procrastinating. Every tire change I've done at PA NEVER took long even with us shooting the shit. Hell the guy I have changing my tires now mounts and balances both front and rear in under a half hour and that including us bs'n for a while.

Over an hour for one tire seems a bit outrageous but as was mentioned before there are 3 sides to a story. I'd really like to see what FJ has to say about it

geekonamotorcycle

07-05-2011, 11:59 AM

wrong thread sorry

Stricken

07-05-2011, 12:02 PM

There's a difference in taking a good amount of time to do it right and just procrastinating. Every tire change I've done at PA NEVER took long even with us shooting the shit. Hell the guy I have changing my tires now mounts and balances both front and rear in under a half hour and that including us bs'n for a while.

Over an hour for one tire seems a bit outrageous but as was mentioned before there are 3 sides to a story. I'd really like to see what FJ has to say about it

Very good point. But remember he may have been the first person in the door but that doesn't mean there is no other bikes being worked on. I'm in no way making excuses for an hour and 15 mins but other things may have been going on at the time.

Crashin

07-05-2011, 12:02 PM

Here is an article about this bike that is not behind a pay wall

http://www.visordown.com/motorcycle-news-new-bikes/more-images-of-ducatis-1199/18468.html

What does the ducati have to do with FJ changing tires?

Crashin

07-05-2011, 12:05 PM

Very good point. But remember he may have been the first person in the door but that doesn't mean there is no other bikes being worked on. I'm in no way making excuses for an hour and 15 mins but other things may have been going on at the time.

Hence the reason that I also stated there are 3 sides to every story and why I'd also like to see what FJ has to say about the whole situation.

I'm not placing blame on FJ but having 3+ techs sitting around while a customer is waiting is kinda absurd.

So again let's see what FJ has to say before any of us including myself jump to any concrete decisions about their shop and it's customer service

Stricken

07-05-2011, 12:05 PM

I was gonna ask the same question lol! Geek.......

geekonamotorcycle

07-05-2011, 12:07 PM

sorry I meant to post in the thread about the new ducati.

Papa Jon

07-05-2011, 12:13 PM

When I bought a rear tire at PA they spent a good amount of time getting the wheel balance right. I don't think any shop can do it right in 15 mins.They'd have mine done in less than 15 minutes easily, every time (I miss them)...

Stricken

07-05-2011, 12:16 PM

Are we talking removing the tire from the bike, taking tire off the rim, installing new tire on the rim, balancing the tire and installing the tire in 15 mins?

RCDAVE

07-05-2011, 12:18 PM

There's a difference in taking a good amount of time to do it right and just procrastinating. Every tire change I've done at PA NEVER took long even with us shooting the shit. Hell the guy I have changing my tires now mounts and balances both front and rear in under a half hour and that including us bs'n for a while.

Over an hour for one tire seems a bit outrageous but as was mentioned before there are 3 sides to a story. I'd really like to see what FJ has to say about it

We have our privileges with "that guy" it's nice not to have to deal with a shop since mike closed. Best gig in town

Scottly

07-05-2011, 12:33 PM

But remember he may have been the first person in the door but that doesn't mean there is no other bikes being worked on.

There's a reason why most service providers/shops mark a job ticket as a "waiter".

There my be other bikes being worked on from the previous day, but would you really want a quickie tire change...an easy purchase and 15min job...to wait longer because of leftovers?

sergeantnic

07-05-2011, 12:35 PM

There was no bike. I just brought in the wheel with the old tire on it. 15 - 20 minute job for sure.

No bikes on the lift in the bay and 4 guys total at the shop. 3 of which weren't doing much of anything.

Wheel and tire sat outside the bay for 30 minutes before it was even touched.

This is a small shop so it's not like there are places where techs might be working someplace you don't see. They were mostly just hanging out.

Just my experience that I thought I would share. I have been a riding for 10 years and have a good 100,000 miles on 2 wheels. So I can say I have a fair amount of experience with tire installations and this was definately longer than it should have been.

And this was the 2nd time it happened so I thought it was fair to post MY review of the shop. Take it for what it is, but I will most likely shop tires somewhere else the next time I need one.

sergeantnic

07-05-2011, 12:39 PM

There's a reason why most service providers/shops mark a job ticket as a "waiter".

There my be other bikes being worked on from the previous day, but would you really want a quickie tire change...an easy purchase and 15min job...to wait longer because of leftovers?

+1

Perception is reality to a customer.

Papa Jon

07-05-2011, 12:40 PM

Are we talking removing the tire from the bike, taking tire off the rim, installing new tire on the rim, balancing the tire and installing the tire in 15 mins?No...But it's still easily done...
--unscrewing 2 bolts in the back, or 6 in the front (plus the 4 holding the calipers)
--switching the tire with balancing done
--re-mounting tire and screwing back in afformentioned bolts

And Mel did it with a cave man's tire changer...A machine would surely have cut that time in half...

Crashin

07-05-2011, 12:41 PM

We have our privileges with "that guy" it's nice not to have to deal with a shop since mike closed. Best gig in town

yessir yessir:occasion1

Stricken

07-05-2011, 12:44 PM

Okay... Maybe the tech needed a kick in the butt. Maybe hungover from the 4th? LOL!

coob

07-05-2011, 12:51 PM

I had both tires changed by Kyle at MotoX. He was the only one working at the time. There were no other customers. I rode my bike up and he had both tires balanced and Installed for me to drive away in 20 mins. I know both FJ and MotoX are sponsors and have never deal with FJ before so cant compare. But I am very happy with MotoX.

griffinzx10

07-05-2011, 01:00 PM

hey sergeantnic sorry that happened, but i am curious about a few things. Not trying to start anything, or picking sides, just wondering...

1. Are you sure the other people there were employees? Sometimes people tend to just hang out there..
2. If they were in fact employees, are you sure they were also mechanics? I ask this, cuz i know jorge is one of the mechanics, and since i had last been in there, i had heard that they brought on another mechanic, i female last i heard. But if there was only one mechanic, and the others werent mechanics then that would explain the hanging around thing not working on your tire swap.

BERT-O

07-05-2011, 01:04 PM

Are we talking removing the tire from the bike, taking tire off the rim, installing new tire on the rim, balancing the tire and installing the tire in 15 mins?

Thats roughly what Donny @Dynoworks took to do my tires before :P

Papa Jon

07-05-2011, 01:06 PM

BTW, I have no experience to speak about FJ or anyone there, I'm just commenting on a question asked about time...

sergeantnic

07-05-2011, 01:15 PM

hey sergeantnic sorry that happened, but i am curious about a few things. Not trying to start anything, or picking sides, just wondering...

1. Are you sure the other people there were employees? Sometimes people tend to just hang out there..
Yes. They were all employees. 3 of them I know from prior dealings and the other 1 was actively on an FJ computer so..

2. If they were in fact employees, are you sure they were also mechanics? I ask this, cuz i know jorge is one of the mechanics, and since i had last been in there, i had heard that they brought on another mechanic, i female last i heard. But if there was only one mechanic, and the others werent mechanics then that would explain the hanging around thing not working on your tire swap.
I know Jorge and he was there along with 1 other guy who was in the bay and I've seen him working on bikes before. Cuba was in and out and on the phone and I saw him doing the mounting soooo..... by my count, that is 3 dudes who work on bikes.

I'm not trying to start anything either. This was my personal review of a place that I have done business with multiple times and the last 2 times have been less than stellar.

I'm not new to this "tire changing" deal so I'd say my expectations of timeliness are based on some pretty solid experience. I've had the same experience at other places as well, most namely, the bigger places like Barney's but even then I've only waited 30 minutes or so.

So in the end, I just wanted to share my experience so anybody looking for "reviews" of any of the sponsors could see what my experience was like. No more, no less. And like I said, I came away dissapointed that I wasn't happy with the service like I had been in the past.

griffinzx10

07-05-2011, 01:17 PM

ok, kewl... I was just wondering...

I always spend at least 2 hrs there when i do my tire swaps... usually 45 mins doing tires, and 1:15 mins bullshitting

Scottly

07-05-2011, 01:53 PM

I always spend at least 2 hrs there when i do my tire swaps... usually 45 mins doing tires, and 1:15 mins bullshitting

And maybe that's what the shop is used to. Only this time, they got a customer that had different expectations.

Kudos to sergeantnic for stepping up and speaking his opinion, at the risk of condemnation from a tight knit group.

I hope the shop uses this as a learning experience, and tries to earn back sergeantnic as a customer.

SAT_DUC

07-05-2011, 02:07 PM

Might of been a better idea to Pm in the first place. Matt take a deep breath lol.

I didn't mean to come across crass. I'm all good.....or at least as good as an A$$hole can be! :occasion1 :boobs:

sergeantnic

07-05-2011, 02:11 PM

And maybe that's what the shop is used to. Only this time, they got a customer that had different expectations.

Kudos to sergeantnic for stepping up and speaking his opinion, at the risk of condemnation from a tight knit group.

I hope the shop uses this as a learning experience, and tries to earn back sergeantnic as a customer.

Definately was hesitant to post because I know how people get when somebody posts something negative around here but I thought it was prudent to share my experience.

It's almost like they moved away from their "small shop" feel and are trying to do too much and have moved their focus to profit and away from customer experience. They weren't that way at the old shop and they were still good when they first opened the new shop. But now with the new graffics business opening and the expansion next door it just seems like I was just another guy "only buying a tire".

Stricken

07-05-2011, 02:15 PM

I didn't mean to come across crass. I'm all good.....or at least as good as an A$$hole can be! :occasion1 :boobs:

You didn't come off to me like that. Props for speaking up about it.

ApogeeNow

07-05-2011, 02:19 PM

hey sergeantnic sorry that happened, but i am curious about a few things. Not trying to start anything, or picking sides, just wondering...

1. Are you sure the other people there were employees? Sometimes people tend to just hang out there..
2. If they were in fact employees, are you sure they were also mechanics? I ask this, cuz i know jorge is one of the mechanics, and since i had last been in there, i had heard that they brought on another mechanic, i female last i heard. But if there was only one mechanic, and the others werent mechanics then that would explain the hanging around thing not working on your tire swap.

Good point Griff, even if they were employees, they may not be cleared to R&R (then balance) tires using the machine.

RockstarNutCase

07-05-2011, 02:22 PM

Props for speaking up... no business can evolve unless the problems are brought up and fixed... I personally have never had a problem with FJ and have gone to them since they were out in Ybor... but sorry to hear the problems..

Reckless01

07-06-2011, 07:16 AM

I have gone to places where it took 2+ hours to get a set done. I was not there so I can't take sides, but tires can take time. I hope they can maybe shed light to what happened. Doing this type of work for a living I can say that it appears that we have 4 guys "standing around" when in reality those guys are working on other things. The one on the computer may have been the counter representative, he may have been looking up parts for the guy on the phone, or he may have been ordering tires or stock inventory? There is no telling, hopefully someone will speak up, and clarify.

fjmotorsports

07-06-2011, 07:45 AM

Sergeantnic - Thank you for your recent feedback! We take the good along with the bad. Let me tell you, you are not out of line what so ever! We (management) have recently noticed the same thing and in the middle of making changes and doing some "restructuring". Waiting a 1.5 for a tire change when we are not busy is f'ing ridiculous and will be addressed! We welcome the opportunity to show you the changes and win you back as a customer! PM sent as well.

voodoo

07-06-2011, 07:58 AM

Cool to see... way to go FJ.

Ronin

07-06-2011, 08:02 AM

With the exception of removing and putting them back on I swapped the tires on my Buell (both) in about an hour. I used Dyna-beads to balance so I didn't have to bring them anywhere. and I swap them by hand.

Jim

PoppaNoDoz

07-06-2011, 08:33 AM

Reckless01

07-06-2011, 08:34 AM

Good to see that they stepped up and owned the issue. That is IMO a big part of resolving any issue!

Good job guys!

RCDAVE

07-06-2011, 08:37 AM

sergeantnic

07-06-2011, 08:48 AM

Yeah, I gotta tell you "you didn't move fast enough for me" isn't a reason I'd consider for dropping a shop. It's tough, we're all in a rush. I'm no different. Still, that's not a reason to ditch a shop in my book.

You must have time to burn and lower expectations than I do.

You have to remember this is a consumer driven economy and there are tons of places out there to buy motorcycle tires. I like the mom and pop feel of FJ and that's why I was so disappointed.

And from FJ's response to the thread it would seem I was not alone in that regard and I'm glad they have responded. Because of their response and assurances that they have noticed the same problems, I am going to give them another shot.

macdaddyslomo

07-06-2011, 08:51 AM

sergeantnic

07-06-2011, 08:56 AM

I have an idea, Get a grip nick, its a friggen hour out of your day. Have we gotten so annal that we complain over such slight bull shit. Is it really worth it or just fodder for tsb. This shit really doesn't matter man.

Like I said, time is money and if I want to throw away money I can do that with a lighter and a hand full of cash. The difference between waiting 30 minutes and waiting an 1 1/2 hours is over $50 for me. That means the time I had to take off work cost me more than $50. So any savings I could have gleened from the great pricing they offer, was easily negated by the loss in wages I incurred from the longer than expected wait time.

It does matter to me, the customer. But unfortunately, there are way too many "regulars" on this forum that think anytime somebody complains about a sponsor that person must be wrong.

But as can be clearly read in the response by FJ Motorsports themselves, my complaint did not fall on deaf ears and they have witnessed the same issues themselves.

PoppaNoDoz

07-06-2011, 08:58 AM

I live on earth, surrounded by "People of Walmart" - my expectations are pretty damned low. Still, I am glad that they stood up and took care of it. It's awesome to be pleasantly surprised by a positive response to customer feedback.

Stricken

07-06-2011, 09:00 AM

And I thought this thread would come to a close lol.

sergeantnic

07-06-2011, 09:03 AM

i live on earth, surrounded by "people of walmart" - my expectations are pretty damned low. Still, i am glad that they stood up and took care of it. it's awesome to be pleasantly surprised by a positive response to customer feedback.

+1

shift_jixer

07-06-2011, 09:09 AM

it was already said but it comes down to customer perception. Nick viewed his service not being performed, and not being a priority. if the guy doing the changing "assumed" it was a drop off to be picked up later then this would explain the slow process. If he knew this was a waiter then it just looks bad.

sounds like they owned it. good to hear.

voodoo

07-06-2011, 09:11 AM

I for one am glad he made this thread... sometimes the owners of shops dont know what goes on when theyre not there... The cats gone the mice will play type of deal.

The fact that FJ has responded in a positive way says this thread has hit its mark perfectly.

Scottly

07-06-2011, 09:38 AM

but unfortunately, there are way too many "regulars" on this forum that think anytime somebody complains about a sponsor that person must be wrong.

:+1

Scottly

07-06-2011, 09:39 AM

i for one am glad he made this thread... Sometimes the owners of shops dont know what goes on when theyre not there... The cats gone the mice will play type of deal.

The fact that fj has responded in a positive way says this thread has hit its mark perfectly.

:+1

Scottly

07-06-2011, 09:40 AM

I used Dyna-beads to balance

How did that work out for you?

ApogeeNow

07-06-2011, 09:42 AM

And I thought this thread would come to a close lol.

There you go,"thinking" again...:behindsofa:

ApogeeNow

07-06-2011, 09:43 AM

vrod

07-06-2011, 10:08 AM

The time spent getting the tire back in this case is only a drop in the bucket to what usually happens. Learn to work with it. Remain cool under pressure. I've had to wait five hours just to get a dirt bike tire changed because the only tech authorized to use the tire changing machine was the boss who had to run some errands, stop at the bank, eat lunch, take a scheduled break all before working on my tire. (Kudos to Tommy for bringing up the fact not all employees are trained to use the tire machine) How about the time I dropped a tire off and they said it may be done sometime this afternoon or at least by tomorrow sometime and they would call me. I found out the only person that uses the tire machine was off that day and wasn't scheduled back to work until the next day. Since then, I've bought my own tools. I use to have it done just for convenience but many times it became a much bigger problem an we are only talking about a dirt bike.

Glad to see the shop step up and respond to this thread.

Here's an observation that everyone that rides a bike should take to heart. When you have a shop that makes YOUR PRIORITY THEIR PRIORITY, take care of them. Don't be a dam penny pincher. Tip well and thank them for their service.

Sometimes you just don't know how well you had it till somethings gone.

chip

07-06-2011, 10:17 AM

Speaking from my own personal experience, I always get great service and support from FJ. I've never been let down by them.

echoraven

07-06-2011, 10:48 AM

...Glad to see the shop step up and respond to this thread....

and how!! Great job FJ!

chip

07-06-2011, 10:51 AM

I'm just sayin'

Pi-Stix

07-06-2011, 10:58 AM

Glad to hear they stepped up too. I haven't shopped FJ but have to stop in sooner or later.

CHRISTINA

07-06-2011, 12:27 PM

What a lovely thread.

Problem = problem solved.

Chad Wolfe

07-06-2011, 12:58 PM

But unfortunately, there are way too many "regulars" on this forum that think anytime somebody complains about a sponsor that person must be wrong.

+2
Many people are afaid to post problems for fear of getting flamed. I have made mistakes that customers refused to post about for that very reason. Every business has had problems and made mistakes, so perfection is an unrealistic expectation. It's how you own up to them and solve them that sets you apart from the rest. This is another nice example of that.

camel

07-06-2011, 01:36 PM

Feedback is that feedback. Good or bad. You have to go on record, if not things stay the way they are. Unfortunately those that make the mistake typically don't care and is the "upper" management that never hears about what their employees are doing. I make a point good or bad to give feedback. It helps the consumer and that business.

And I'm also with Nick. My time is precious and how I spend it is on ME. If someone is fucking around with my personal time that I could be doing other things I'd be pissed too.

Kudos to FJ to stepping up and acknowledging and addressing the issue. Its a sign of a company in tune with its customers and wanting to do better.

BERT-O

07-06-2011, 01:56 PM

Reckless01

07-06-2011, 01:59 PM

there have been several threads where someone had an issue, and it was posted, and the problem was solved. That is OK, there will never be an issue with that!

The PROBLEM is when someone starts out by calling out a sponsor for something they probably have no idea about. It's usually before they even attempt to tell them about the issue before going public.

That's the only time you'll see a thread get the red light. Attempt to work out your issues with the business before making a huge stink about it on a public board where they advertise. But we usually do that right?...

Stricken

07-06-2011, 02:25 PM

The HID kids at QSL was a perfect example.

Reckless01

07-06-2011, 02:29 PM

As well as that one thread where someone called out FJ for damaging their bike coming home from Daytona, and turned out that it wasn't even FJ. BUT....the flame session had went on for pages before this was found out.

Things like that are not acceptable! Handle your business like an adult, and if they refuse to work with you...then make a scene!

voodoo

07-06-2011, 02:42 PM

I tried many many MANY times to contact HID boys in every way I could imagine before posting the hatred thread.

Reckless01

07-06-2011, 02:53 PM

No that was gone about the RIGHT way....SEVERAL people tried SEVERAL ways to contact them(HID douches)! :) Voo is 100% right there!

Stricken

07-06-2011, 03:01 PM

Voo set the standard on putting a boot up an ass...!

griffinzx10

07-06-2011, 03:22 PM

+2
Many people are afaid to post problems for fear of getting flamed. I have made mistakes that customers refused to post about for that very reason. Every business has had problems and made mistakes, so perfection is an unrealistic expectation. It's how you own up to them and solve them that sets you apart from the rest. This is another nice example of that.

Chad, i agree, feedback is good, and addressing an issue is good as well. The problem comes when someone comes on and starts saying X shop is filled with assholes, they dicks fucked my shit up, dont shop at X ever again, blah, blah, blah... Their only intention is to come on here and FLAME the shit out of a business, sponsor or not...

Sergentnic came on here, like an adult, posted his issue, he left anger, immaturity and hostile words out, he posted facts, how he felt and why he was upset. THAT is positive, and there is no issue with that. I think most realize that no business is perfect, but if an unsatisfactory visit to that business is posted in a mature way, that can end up being a positive for that business....

there have been several threads where someone had an issue, and it was posted, and the problem was solved. That is OK, there will never be an issue with that!

The PROBLEM is when someone starts out by calling out a sponsor for something they probably have no idea about. It's usually before they even attempt to tell them about the issue before going public.

That's the only time you'll see a thread get the red light. Attempt to work out your issues with the business before making a huge stink about it on a public board where they advertise. But we usually do that right?...

As well as that one thread where someone called out FJ for damaging their bike coming home from Daytona, and turned out that it wasn't even FJ. BUT....the flame session had went on for pages before this was found out.

Things like that are not acceptable! Handle your business like an adult, and if they refuse to work with you...then make a scene!

LMAO, reck, i remember that, and yeah, that was handled completely wrong, and it was even funnier when it came out that it wasnt even the business the Original poster was bitching about

Upchuk

07-06-2011, 03:32 PM

Like I said, time is money and if I want to throw away money I can do that with a lighter and a hand full of cash. The difference between waiting 30 minutes and waiting an 1 1/2 hours is over $50 for me. That means the time I had to take off work cost me more than $50. So any savings I could have gleened from the great pricing they offer, was easily negated by the loss in wages I incurred from the longer than expected wait time.

And I'm also with Nick. My time is precious and how I spend it is on ME. If someone is fucking around with my personal time that I could be doing other things I'd be pissed too.

To me, doesn't sound like he was mad about personal time lost, but professional time. Also +1 to FJ for owning the problem.

ApogeeNow

07-06-2011, 04:16 PM

vfrsam

07-06-2011, 04:42 PM

Clap-Clapwell it looks like fj made good of a bad situation.Clap-Clap

sergeantnic

07-07-2011, 07:23 AM

This seemed to have worked out, which is good, but I think a phone call should be made to the business owner/manager before a thread is made.
I truly think that a phone call being done first, is more apropos than posting a thread.
This was a real issue and FJM apparantly is going to rectify the issue, but I think a phone call to them could have had the same results.
As many have noted, no business is perfect, but it seems that phone call would be a "quiet" way to voice a complaint and to have it rectified.
If the phone call fails, then post away.
Just my opinion.

That's not how business reviews work. And that's what I was posting. A "review" of my recent experience. No different then the hundreds of "this place does awesome work, or this guy hooked up my suspension". It is a "review" of thier personal experience with a business, etc.

I'm just happy that this site has refrained from the "positive only" posts allowed theory when it comes to it's sponsors and I'm happy that FJM responded to the review with positive feedback.